At Best Fishing Shop, we’re committed to providing anglers worldwide with top-quality fishing gear and a seamless shopping experience. Whether you’re purchasing baitcasting rods, carp clothing, or specialty baits, we want you to be completely satisfied with your order.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: £12.95
  • Free Shipping:
    • Available for orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Note: Delivery times may vary for international orders depending on customs processing. We currently ship worldwide, excluding some Asian and remote regions.

Returns & Exchanges Policy

We stand behind the quality of our fishing equipment. If you’re not completely satisfied with your purchase, you may return most items within 15 days of receiving your order.

Eligibility for Returns

  • Item must be unused, in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase (receipt or order confirmation) required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Additiven (fishing additives and supplements)
  • Opened packages of Boilies & Wafters
  • Opened packages of Hair & Hookpellets
  • Custom or special order items (unless defective)

How to Return an Item

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Product details
    • Reason for return
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely repack the item in its original packaging with all accessories. Clearly write the RMA number on the outside.
  4. Ship Your Return: Send to:
    Best Fishing Shop Returns
    61 Commercial St
    Newport, GB NP5H 5JX

    We recommend using a trackable shipping method as you’re responsible for the item until we receive it.

Refund Process

  • Refunds are processed within 5 business days after we receive and inspect your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • For exchanges, we’ll ship the replacement once the return is processed (standard shipping rates apply)

Damaged or Defective Items

If you receive a damaged or defective product (e.g., broken baitcasting rod or faulty reel):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a replacement/refund and may provide a prepaid return label

International Returns

  • Customers outside the UK are responsible for return shipping costs and any customs fees
  • Mark packages as “Returned Goods” to avoid additional customs charges
  • Refunds are issued in GBP (British Pounds)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Best Fishing Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product Name: [Product Name from Order]

Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

Please advise on the next steps for returning this item.

Best regards,
[Your Full Name]
[Your Contact Information]

If you have any questions about our shipping or returns policy, our angler-support team is ready to help at [email protected].

Happy fishing!
The Best Fishing Shop Team